Privacy Policy

Your privacy and data security are our top priorities

Data Protection

GDPR & CCPA Compliant

Enterprise Security

SOC 2 & HIPAA Ready

Privacy Policy

Last Updated: July 9, 2025

Our Mission and Privacy Commitment

At InnerQ Labs, we are dedicated to empowering NGOs, non-profits, and social enterprises through affordable, accessible technology solutions. We understand that mission-driven organizations handle sensitive data including beneficiary information, donor details, and program data.

This Privacy Policy reflects our commitment to protecting the privacy and security of all data entrusted to us, especially the sensitive information of vulnerable populations and mission-critical operations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://innerqlabs.com and use our affordable data solutions. We are committed to transparency and protecting the privacy of all users, with special attention to the sensitive nature of mission-driven organization data.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

We collect information that you provide directly to us when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through our services. This information may include:

Organization Information

Organization name, type, and mission focus
Contact information (email, phone, address)
Organizational size and scope of operations
Program areas and beneficiary populations
Compliance requirements and certifications

User and System Data

Personal identifiers (name, email address, phone number)
Account credentials (username, password)
Billing information (credit card details, billing address)
User-generated content (prompts, queries, feedback)
Usage data (features used, interaction patterns)

Mission-Specific Data Handling

We recognize that NGOs, non-profits, and social enterprises handle sensitive data that requires special protection and care. Our data handling practices are designed with this understanding:

Beneficiary Data Protection

Enhanced encryption for beneficiary information
Strict access controls and audit trails
Data minimization and purpose limitation
Special protections for vulnerable populations

Donor Information Security

Secure handling of donor personal information
Respect for donor privacy preferences
Compliance with fundraising regulations
Transparent data practices

How We Use Your Information

We may use the information we collect for various purposes, including to:

Service Delivery

Provide, maintain, and improve our affordable data solutions
Process transactions and send related information
Personalize your experience for mission-driven needs
Deliver content relevant to social impact organizations

Support and Communication

Send administrative messages, updates, and support
Respond to your comments, questions, and requests
Provide mission-specific technical assistance
Share best practices and impact measurement insights

Mission Alignment: All data usage is aligned with our mission to democratize access to powerful technology for social impact organizations. We use data to improve our affordable solutions and better serve the needs of NGOs, non-profits, and social enterprises.

Data Storage and Security

We implement enterprise-grade security measures to protect the sensitive data of mission-driven organizations. Our security practices are designed to meet the highest standards while remaining cost-effective for non-profit budgets.

Technical Security

End-to-end encryption for all data in transit and at rest
Multi-factor authentication for all user accounts
Role-based access controls and permissions
Regular security audits and penetration testing

Organizational Security

Strict access controls and background checks
Regular security training for all staff
Incident response and disaster recovery plans
Compliance with industry security standards

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. For mission-driven organizations, we understand the importance of maintaining historical data for impact measurement and compliance purposes.

Mission-Driven Retention: We work with organizations to establish appropriate retention periods that balance operational needs with privacy protection, especially for beneficiary and donor data that may be required for long-term impact assessment and regulatory compliance.

Sharing Your Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us, all of whom are bound by strict confidentiality agreements and data protection requirements.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business, with appropriate safeguards for mission-critical data.
With Your Consent: We may disclose your information for any other purpose with your explicit consent, particularly for mission-related collaborations and impact measurement initiatives.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities, with appropriate protections for sensitive mission data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for the following purposes:

To maintain your authenticated session and preferences
To understand how you use our services
To enhance the security of our services
To personalize your experience
To analyze the effectiveness of our marketing campaigns

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Analytics and Performance Monitoring

We use analytics tools to understand how NGOs, non-profits, and social enterprises use our platform, helping us improve our affordable data solutions and better serve mission-driven organizations.

Mission-Focused Analytics: Our analytics are designed to help us understand how to better serve mission-driven organizations, improve our affordable solutions, and enhance the social impact capabilities of our platform.

Your Rights and Choices

We respect your privacy rights and provide you with control over your personal information. You have the right to:

Access and Control

Access and review your personal information
Update or correct inaccurate information
Request deletion of your personal data
Export your data in a portable format

Communication Preferences

Opt-out of marketing communications
Control cookie and tracking preferences
Manage notification settings
Set data sharing preferences

Mission Organization Support: We provide additional support for NGOs, non-profits, and social enterprises to manage their data rights and ensure compliance with sector-specific privacy requirements.

Children's Privacy and Vulnerable Populations

We recognize that many NGOs and non-profits work with children and vulnerable populations. We are committed to providing the highest level of protection for such sensitive data:

Enhanced Protections: Additional security measures for data involving children and vulnerable populations
Consent Requirements: Strict requirements for parental or guardian consent when applicable
Data Minimization: Collection of only necessary information for program delivery
Special Training: Staff training on handling sensitive population data
Compliance Support: Assistance with child protection and vulnerable population regulations

International Data Transfers

Our services may be accessed by NGOs, non-profits, and social enterprises worldwide. We ensure that international data transfers comply with applicable laws and provide adequate protection for your data.

Global Mission Support: We support mission-driven organizations globally while ensuring compliance with local data protection laws and providing appropriate safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes and provide you with the opportunity to review and accept the updated policy.

Mission Organization Notification: We provide advance notice to NGOs, non-profits, and social enterprises of any changes that may affect their data handling or compliance requirements.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

General Privacy Inquiries

Email: privacy@innerqlabs.com

Phone: +91-9494797878

Mission Organization Support

Email: mission-support@innerqlabs.com

Phone: +91-9494797878

Address: InnerQ Labs Digital Solutions Partner info@innerqlabs.com

Our Mission Commitment

At InnerQ Labs, we believe that privacy and data protection are fundamental to our mission of democratizing access to powerful technology for social impact organizations.

We are committed to protecting the privacy and security of all data entrusted to us, ensuring that NGOs, non-profits, and social enterprises can focus on their mission-critical work with confidence in our affordable, secure, and reliable data solutions.